service &
maintenance

Caring for
what you
love

Our Services

PRESTIGE AUTOMOBILE GROUP

At Prestige Automobile, we take a holistic approach to vehicle maintenance and after sales support. In every aspect of our operations, we maintain the same high standards as our global brands. From our high-skilled 100+ staff to the equipment and technology we use, to the strong relations we have with our global counterparts, our operation is geared to deliver maximum quality with efficiency.

The Service Reception

The Prestige Automobile Aftersales Department utilizes official technical tools and strictly adheres to the process standards set by the brands represented. This ensures that the best service is delivered on every job. Our Service Advisors and Service Assistants underwent brand specific trainings and certifications and constantly expand their know-how through comprehensive training measures.

The Prestige Group Workshops

Our modern workshops are operated by certified technical staff and are fully equipped according to the guidelines of the brands we represent, to provide a comprehensive technical care in terms of diagnostic, testing and servicing. With the use of the latest repair methods the quality level of the vehicle is maintained and assured. Here is an extraction what you can find in our workshops:
  • Inspection bays for “Service Reception at the car”
  • A Test Lane for Brake & Suspension testing, including a sophisticated add on for Noise detection
  • Computerized 4 Wheel Alignment
  • High end tyre fitting and balancing equipment, suitable to handle tyres with Run Flat technology
  • Comprehensive tools to carry out service, diagnose and repair on the High Voltage System, including battery repair of our electric cars and PHEVs
  • Diagnostic equipment and test devices
  • Dedicated Washing and Detailing Section
  • Overhead Energy Stations with supply of Air, Current and 3 Phase electricity to the workbays
  • LAN connections at each workbay
  • Charging stations for electric vehicles and PHEVs

Training Department

Our Training Department is privileged to have our own highly experienced in-house Trainer. With his extensive certifications he can provide brand recognized trainings on technical and non-technical topics. Ensuring that each and every one of our staff is able to operate at international brand standards.

The Prestige Group Bodyshop

Our state-of-the-art Collision Repair Centre is designed for efficiency delivery. The Body Shop Team formed out of highly experienced professionals, is able to return a damaged vehicle to its original state and perform perfect cosmetic repairs. Further are we the only authorized centrein Sri Lankato carry out repairs or replacements on carbon fibre body structures and are the first automobile company in the country to introduce the exclusive use of environmental friendly water-based paint in the repair process, making us a pioneer in the field. The color match and quality of our paint repair comes with an incomparable warranty assurance of 4 years.

Warranty Department

Strengthened by our advanced technical capabilities, our warranty department is able to issue and fulfil warranty agreements that meet BMW, MINI and Hyundai standards.

Road Side Assistance

We offer a 24/7 Island-wide Road Side Assistance service to provide you with a peace of mind in case of an unexpected event that may affect the functioning of your vehicle while on the road. We are committed to ensuring, your car is restored to perfect condition as soon as possible.

Parts Department

We have established parts stores within the premises of our Service Centres to assure a seamless process flow during the workshop throughput. All our Parts Stores are connected to our central warehouse which is handled by Hellmann Worldwide Logistics .This enables us to achieve a parts availability of 98% which is above the automobile industry’s standard. In addition, we maintain a parts demand satisfaction rate of 93% which is on par with global standards and we initiate regular consultation programs conducted by BMW, MINI and Hyundai, to ensure the parts department continues its robust operations.

BMW AND MINI AFTER SALES SERVICES

The BMW and MINI After Sales Departments operate on BMW Global Standards, utilising the full range of official technical tools in conjunction with our highly-motivated and extensively-trained After Sales Team. We strictly adhere to BMW’s globally-recognised 8-Step Service Process to ensure an Original BMW Service experience for our valued customers.

Through constant training, tailored to the various roles within after sales, our staff is accredited with BMW certification for key positions i.e. After Sales Manager, Workshop Manager, Parts Manager, Service Advisor and Service Assistants. We assure that the quality of services offered at Prestige Automobiles is maintained at the benchmark of the Automobile Industry.

In recognition of this commitment, we won two of the total four awards presented at the BMW After Sales Conference 2017. Prestige Automobiles was feted for Best Customer Care & Best Accessories Sales. Our vision is to be the best After Sales Service in the Automobile Industry, and it is a mission we are constantly investing on.

BMW and MINI Training Department

Our Training Department is privileged to have our own highly-experienced and BMW-certified in-house Trainer. This enables us to deliver trainings in accordance with BMW guidelines and fulfil quality expectations which are set in these technical and non-technical sessions. With individual development plans for our employees, we relentlessly improve the knowledge and know-how that is required for day-to-day operation. These principles are the foundations which enable our staff to operate at global standards.

Parts Department

In our well-stocked Parts Department we provide a wide range of Original BMW and MINI parts for current and previous models, ensuring a high parts availability at all times. All Original BMW and MINI Parts come with a 2-year warranty, not limited by mileage. Simply drop in to have a look at the latest range of Original BMW and MINI Accessories and Lifestyle products. Whether a complete wheel set, a body kit to refresh the look of your BMW or MINI, a luxury BMW watch or an exclusive Pen Set, our accessories are tailored to BMW and MINI-owners or enthusiasts. Contact our Team from the Parts Department to get more information on the special offers and promotions.

The Service Reception

Our Service Advisors and Service Assistants are BMW-trained and certified and initiate the 8-Step Service Process. This ensures that the best service is delivered on every job. Our Service Assistants are ready to support you in order to schedule your next appointment in our Service Centre. Contact Sandali on 0114 311 740 or Emesha on 0114 311 750 for a direct-line to your ultimate service experience. Next to attractive package prices for Services and Repairs, you can expect premium service and rest assured that you and your precious vehicle will be well taken care of. We assure this through mobility alternatives, provided to keep you on the move during your busy schedule. We care for you and your BMW. Should you prefer to enjoy the waiting facilities in our Service Centre, we look after you and your wellbeing with latest magazines, media, and even a complementary meal.

BMW Road Side Assistance

We offer a 24/7 Island-wide Road Side Assistance to provide you with peace of mind, in the event that your vehicle malfunctions while on the road. We are committed to ensuring that your car is restored to optimum condition as soon as possible. Maintaining your vehicle at the authorised BMW Service Centre means you benefit from the all new Mobility Guarantee, ensuring peace of mind. Contact us for details.

BMW and MINI Workshop

In our modern workshops we look into the health of your vehicle. Our certified technical staff will attend to your vehicle, following the latest repair and maintenance instructions provided by BMW and MINI. The use of exclusive special tools and diagnostic equipment, combined with access to Original BMW and MINI Parts, sets us ahead in terms of BMW Service and enables us to deliver uncompromised quality.

We are geared to undertake services and repairs on the complete range of BMW and MINI vehicles, including the innovative iPerformance range and the BMWi electric cars, such as BMW i3 and i8.

Our experts will advise you on upcoming repair requirements, so that you always stay one step ahead and are not taken by surprise.

The Prestige Automobile Body Shop

The only BMW and MINI-authorised Collision Repair Centre in Sri Lanka is located near our main Service Centre. We will return your vehicle to its original condition through use of our sophisticated equipment. Our straightening system, from CAR-O-LINER, enables fast and ergonomic working procedures. The high-performance straightening device can be quickly setup and provides precise measurement during the critical phase of restructuring the vehicle to its original form. We can assure you that the safety and quality standards of your BMW or MINI will be matched after the repair completion.

Whether the body panels of your vehicle are made from steel, aluminium or innovative materials such as carbon fibre, our trained experts have the right tools. With the use of environmental-friendly water-based paint, a factory-like finish and colour matching can be achieved. All of our paint repair work comes with an exclusive and unique 4 years warranty.

In addition to accident repairs, we also attend to special customer requests, such as a complete colour change of your vehicle or a comprehensive cut and polish to make your BMW or MINI shine again. Contact us for more details.

HYUNDAI AFTER SALES SERVICES

Keeping with our promise to provide the utmost modern premium experience and our vision of unlimited responsibility for the safety and happiness of our valued Customers, we at Hyundai Lanka After Sales put all our efforts to provide customers with the best After Sales services they deserve.

Modern premium is the essence of the Hyundai Brand and differentiates the company from its competitors by its emphasis on the values of being simple, creative and caring its conception. We are inspired by the passion to provide services that exceed your expectations. Dedicated to the way things should be, not the way they are reaffirming Hyundai’s commitment to provide the best of our services to our customers to make their ownership experience more enjoyable.

Service Reception

Hyundai strengthens the technical standards and service of our service advisors in order to serve with the competence and attention you deserve. Should you require a service booking, perform regular maintenance, purchase genuine spare parts, get accident repairs done or just an expertise advice from our Service Advisors or Engineers, you could call our specially designated telephone lines for assistance. Direct line – 011 2860033 or 011 2 860055

24Hour Roadside Assistance & Recovery Service

Should the unexpected happen and you experience an accident or a breakdown, our 24 hour roadside assistance and recovery service is there to help. We will do all we can to ensure you get the assistance you need quickly and with minimum distress. Hyundai 24hour accident assistance and recovery service will transport your Hyundai from site to our state of the art workshop. Please call our recovery hotline on – 0772 348 348

Parts Department

At Hyundai Lanka we only use genuine Hyundai parts that are engineered and built to meet rigid original manufacturing requirements. Genuine Hyundai Parts are designed and tested for the optimum safety, performance, and reliability for our customers. By ensuring genuine parts, you can have a complete peace of mind that the performance of your precious Hyundai is at its utmost best.

Hyundai Bodyshop

The state-of-the-art facility, housing a team of qualified professionals, is equipped to undertake small, semi-heavy and heavy repairs within a brief period of time. The Hyundai Body and Paint Workshop offers superior service, with the assurance of the safety and reliability of the Hyundai Brand, and includes a four year warranty on all paintwork carried out. Paint restoration services are conducted using a sophisticated water-based painting system, allowing us to restore any Hyundai model to its premium condition.

Hyundai Warranty

When it comes to safety, we believe in going the distance. After all you and your family’s safety is of paramount importance to us which is why we always strive to provide you with the best in features and innovation. Our warranty does more than giving you a peace of mind; it’s a commitment from Hyundai to maintain a high degree of quality. For this reason Hyundai offers a Warranty of 3 years or 100,000km’s whichever comes first excluding the normal wear and tear parts. On all genuine parts fitted during repairs a further warranty is issued of 1 year or 20,000km’s. To enjoy your vehicle warranties please ensure that your Hyundai is maintained and serviced at Hyundai Lanka (Pvt) Ltd at all times.

Workshop

Hyundai Lanka offers modern facilities in servicing the vehicles of its customers. Our fully-trained service technicians are well educated processing advanced technical qualifications from well recognized local and foreign Institutions. Continuous technical and non-technical training programs are conducted both here and abroad to upgrade the knowledge and skills of employees to keep pace with technological advancements. At Hyundai Lanka we use special tools and the latest computerised equipment specific to your Hyundai. By visiting our Workshop, you ensure that your vehicle is kept up to date with the latest product and software updates and safety campaigns. This not only keeps your vehicle in a safe condition, it also helps maintain fuel economy and reducing running costs.

Hyundai Training

Aside from a qualified internal Group Trainings Department, our Technicians complete extensive annual trainings to ensure that they are up-to–date on how to care for your Hyundai. Hyundai trains and tests its service technicians using the latest tools and techniques to ensure that they possess the required knowledge to properly diagnose and repair Hyundai vehicles. Our trained Hyundai Technicians are well-versed in the proper maintenance of your vehicle and will keep it in top running condition.

Our
Service
Centres

All of our brands have 3 things in common: stunning design, comprehensive after sales services and a brand that you can rely on. We don’t just sell cars - we understand them. When you purchase from Prestige Automobile, you’ll be buying a vehicle from a team that cares for your vehicle as our own. The Prestige Automobile After sales department utilises official Technical Tools and strictly adheres to globally-recognised processes to ensure that the best service is delivered on every job.
  • No. 234-238, Pannipitiya Road, Battaramulla, Sri Lanka.
  • No. 234-238, Pannipitiya Road, Battaramulla, Sri Lanka.
  • General Repairs Centre
  • 358-B Elvitigala Mawatha, Narahenpita, Colombo 05.
  • Unit Repairs Section
  • 465, Kaduwela Road, Ganehena,Battaramulla.